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In order to provide both flexibility and security, we provide our customers with two types of cards, viz., one customer specific Control Card for managing the CCMS account and a User Card for managing fuel requirement of vehicles. These cards are PIN protected to ensure authorized usage, only by bonafide customers.

Each customer gets one Control Card which gives access to Central Cash Management system (CCMS). CCMS is the central loyalty account of the customer, which is used for managing flow of funds by the customer for reloading different User Cards (described later). Customer can use his/her Control Card number and control PIN for transactions like recharging CCMS account, CCMS balance enquiry, redemption request, enquiry for DriveStars™ at any participating HPCL retail outlet.

Fleet customer gets a User card for each of the vehicles applied for. Each User Card is vehicle specific and is personalized with the vehicle number printed on it. Customer has an option to get generic cards, however with certain conditions.

However, in case of corporate customers, the user card can have the name of the user on it. For customer with attached vehicles, the card will be generic without being vehicle specific.

The User Card carries an e-purse on it which can be loaded with money drawn from CCMS for future purchase of fuel and lubes. The User Card can be used for transactions like sale, cash reload, balance transfer, balance enquiry,vehicle tracking etc.

The cards have a PIN based security feature. Hence, only authorized users shall be able to carry out transactions using the cards. In order to provide better security and control on transactions, the Control Card has a separate PIN (enclosed within). The PIN can be seen by logging into www.drivetrackplus.com. It is the sole responsibility of the customer to ensure that PIN/Passwords/Web Log-In etc. are used by authorized/bonafide users only and must be kept safely with appropriate authority.

The Control Card / User Card gets blocked when wrong PIN is entered three times continuously. In case the card gets blocked, please contact our customer care centre for unblocking the card.

A central cash management system (CCMS) uses a central account for all cash transactions of the User Cards.
All the User Cards are linked to this account. The individual User Cards can reload money from the CCMS account based on limits assigned to them.
Moreover, if customer feels that some money is lying unused in a User Card, the money can be transferred from the User Card to the customer's CCMS account using the Balance Transfer function at the EDC terminal at any participating HPCL petrol pump. Money loaded in CCMS account is available for reload on any other User cards, as explained previously.

Limits can be set by the customer for any/all user cards by logging into www.drivetrackplus.com or by sending a sms.
Various User Card Allocation Limits available are Unlimited (default setting), Daily Reload Limit and One Time Reload Limit. Customer has to choose as per his/her convenience. For Corporate customers, Monthly Limit and One Time Limit options are available. Only 'one-time limit' can be set once for setting limit of gift cards by the customer.

Freshly issued user cards need to be activated before using them for any transaction. To activate any User Card, the customer has to visit the nearest participating HPCL petrol pump and securely change the default PIN (0000) to a new PIN (any 4-digit number) through a terminal operation.

• CCMS Reload: The transaction limit for any user card can be set through the DriveTrack Plus^® website. Once the limit for a user card is set, the holder of user card can do a simple CCMS reload transaction at EDC terminal of any participating HPCL petrol pump. This will enable the amount to get loaded into that user card, which the user card can use. Such limit also can be set by a sending a simple SMS (explained later).
• Cash Reload: By depositing cash at any participating HPCL petrol pump and the petrol pump attendant will load the User Card with the amount deposited.
• future purchases of products at participating HPCL petrol pumps across the country.

* Cash reload is not applicable for corporate customers, Customers with attached vehicles etc. It may change time to time.
* Corporate customer will set limit (periodically for cards for continuous usage and once for gift cards) to allocate fund to each end-user The end-user must ensure that the allocated fund is pulled from their CCMS account to the user cards within the validity of the limit set, by CCMS Reload or through CCMS Sale option. Cash purse limit of User Card is Rs. 50,000.00 only.
* Default Limit is set at Re. 1/- for user cards. Conditions apply

• Purchases can be done with the User Cards only.
• Once the card is loaded, customer can start using the card for fuel and lubricant purchases at participating HPCL petrol pumps, in the following way;
• Visit any participating HPCL petrol pump with User Card.
• The User Card needs to be loaded (if it does not have sufficient balance in it) through a reload transaction (as explained earlier).
• When prompted, user has to enter PIN.
• Upon successful authorization of PIN, sales transaction takes place.
• The petrol pump attendant will carry out the sale transaction on the EDC terminal and the purchase amount shall be debited from the User Card
• Charge slip gets generated, which should be kept safely
• All sale transactions would have to be authorized by the card holder by entering his/her PIN as and when prompted by the EDC terminal. The PIN must be kept secured.

In case some surplus amount is lying in any User card, customer can transfer the amount from the User Card to his/her CCMS account which can be utilized to reload any other User card.

Balance Transfer can be done in the following way:
• Visit any participating HPCL petrol pump with the User Card, which has excess balance.
• Request for amount transfer from any User Card to customer's CCMS account.
• The balance transfer will be done by a simple EDC terminal transaction.
• Charge slip gets generated which will be retained.

Using balance transfer, customer can carry out optimum utilization of his/her working capital so that money doesn't lie idle in any user card. For further details on card transactions please visit the FAQ section on our website.

Reward points awarded in DriveTrack Plus^® program are called DriveStars™. Membership of DriveTrack Plus^® program entitles the member the right to earn DriveStars™, which can be redeemed for rewards. Members will earn DriveStars™ on fuel and lubricant purchases carried out using DriveTrack Plus^® card at participating HPCL petrol pumps basis applicable slabs. The points earned for purchases for all cards will be clubbed and credited to customer's rewards pool as DriveStars™.

NOTE: DriveStars™ earned are valid for a period of 3 years.

DriveStars™ accrued can be found by using any of the following ways,
• By logging into www.drivetrackplus.com using customer's User ID and password.
• Calling our Toll free customer care number
• Through MIS reports available in the website or being sent quarterly.
• At the EDC terminal at any of the participating HPCL petrol pumps using the Control Card.

Customer can get the information on all fuel purchases done using User Cards immediately (immediately for online transactions and after settlement for offline transactions) after the transactions. Such report can be downloaded by select the card number and the desired period (maximum any 31 days) and customer can get all the details like vehicle number, quantity of fuel purchased and price, odometer reading, distance traveled, DriveStars™ earned etc.

Customer can also view the consolidated transaction details of the entire fleet on the website.

A quarterly statement is also mailed at the address provided in the application form. For information on how to read MIS report, the FAQ section of our website can be visited or our customer care can be contacted.

DriveTrack Plus^® offers an unmatched advantage to track a vehicle's real time movement.

All the driver has to do is to present the user card at the participating HPCL petrol pump to carry out a tracking transaction irrespective of whether he does any other transaction or not. This information is captured and immediately updated on our website. Customer can access this information by logging on our website (through Vehicle Tracking option) or through the toll free customer care number.

Every DriveTrack Plus^® card comes with a free Accidental Death Insurance* cover of Rs 1 lakh each for driver and helper of the vehicle for which the card has been issued. The policy covers the driver and helper whosoever is driving the vehicle, provided that DriveTrack Plus^® card was active in previous month. However, the information must be given immediately to the concerned HPCL Marketing Officer after the unfortunate occurrence.

For detailed claim procedure in this regard, please visit program website or contact local HPCL Marketing Officer.
* Conditions apply. Applicable for customers with vehicle specific cards.

As an added feature, we have introduced SMS facility to inform our customers about the transactions taking place at our retail outlets by their cards.

When the DriveTrack Plus^® card is dispatched, the customer will receive an sms informing the date of dispatch as well as the AWB no. and name of the courier.

Once the card starts transacting, customer will start receiving status of sale, reload, CCMS reload, CCMS recharge, control PIN change, balance transfer, tracking, offline sale, EFT recharge, user card unblocking, redemption request, credit of DriveStars™ and many more.

Customer can check the current CCMS Balance (by typing 'CCMSBAL') as well as DriveStars™ (reward points) available (by typing 'PTSAVAIL') in the DriveTrack Plus^® account. The sms needs to be sent to 9222232255.

Customer can even send an sms to 9222232255 through customer's registered mobile number(by typing to set limit once on the user card and the user card holder can do a CCMS reload transaction on the EDC at any participating HPCL outlet.

Certain sms facilities will not be applicable for corporate customers. The customer has a facility to choose the SMS he/she wishes to receive by logging into the DriveTrack Plus^® website. Conditions apply.

"Pump Locator", available on www.drivetrackplus.com, enables to search for DriveTrack Plus^® outlets in any City/District/Highway etc. Each outlet is represented by a balloon in the map. By clicking on the balloon, one can get the address and contact details of the pump. HPCL has value added facilities like ATM, Dhaba etc. located at many pumps. The search options to pumps are on the basis of one or more search criteria i.e DriveTrack Plus^® pumps with ATM, DriveTrack Plus^® pumps with Dhaba etc.

While the default setting of the search function is pumps with DriveTrack Plus^® terminals, there is also an option to see all pumps by selecting option - all pumps.

EFT (Electronic Fund Transfer) transaction is a seamless and hassle free transaction to recharge CCMS account online without visiting any petrol pump. Customer can do it at his/her own convenience and time. The CCMS account will get credited on the same day for RTGS and in the very next day for NEFT, though time may vary for NEFT and RTGS and is as per banking procedures. Customer can load money on user cards from CCMS account afterwards by setting limits.

In order to use the facility, the customer has to be registered. To be registered, a written request to our concerned HPCL Marketing Officer needs to be given. Once the registration is through, our concerned marketing officer will confirm the customer the virtual account number along with other relevant details.

After the confirmation is received, the customer can add HPCL Drive Track as a beneficiary online (if one has online banking facility). Once the bank of the customer adds this account as a beneficiary, customer will receive a confirmation from them. Then, the EFT can start from the customer's account to his/her mapped CCMS account.

The customer can also advise his/her local branch for doing the EFT providing them the details.

Customers who use EFT mode of payment for CCMS recharge may get additional DriveStars™. Further details can be obtained by contacting the concerned HPCL's Marketing Officer.

One requires a web login user ID and password each time he/she needs to use his/her online account for any transaction.

The web login and password are provided with this mailer.
With DriveTrack Plus^® web access, the advantages that can be obtained;
• Tracking the vehicle's movement through our web based tracking system.
• Viewing individual card wise as well as consolidated transactions.
• Available DriveStars™ and redemption report.
• Request for redemption
• Setting up reload limits on the user cards
• Download various reports.

It is the responsibility of customer to keep the password and user ID safely with him/her. These must not be disclosed to anybody. HPCL will not be responsible for any fraudulent transaction resulting out of such practice.

All these features and many more are just a click away on our website www.drivetrackplus.com .
* Conditions Apply

If customer requires additional DriveTrack Plus^® cards, an application form for additional cards available at the participating petrol pumps or with HPCL Marketing Officers, can be filled in and sent across to the concerned HPCL Marketing Officer along with the fee of Rs. 50/- for every additional card.

Alternatively, a request can be placed by calling our customer care centre at 1800-10-39811 for our representative to contact.

DriveTrack Plus^® card is valid for a period of 3 years from the date of issuance. However, in case a card expires with balance on it, remaining balance on card will be transferred to replacement card.

For further information or query on the DriveTrack Plus^® card, our 24 hours toll free customer care centre 1800-10-39811 can be contacted or our website, www.drivetrackplus.com can be visited.