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FAQ's

We have tried to cover all the possible queries which you may have.
User Guide: You can refer the User Guide sent to you in your Welcome Kit. You can also download it from Download section of this website.
Web User Guide: The Web-User Guide can be accessed once you are logged in.

In case some of your queries are not addressed here please feel free to call our 24x7 call centre at 1800-10-39811 or you can contact the nearest DriveTrack Plus Center during office hours.

DriveTrack Plus Program

What is DriveTrack Plus?

DriveTrack Plus is a powerful prepaid loyalty card offered by HPCL. It offers fleet owners / corporate an unbeatable combination of convenience in payment, security, control over transactions, vehicle tracking and generous reward points.

How do I become a member of the DriveTrack Plus program?

  • The application form for enrolling is available at designated HPCL petrol pumps, our Regional Offices or HPCL Marketing Officer or DriveTrack Plus Center. Form is also available for download on this website.
  • Fill the form completely and clearly with all the relevant details.
  • The completed application form along with the enrolment fees can be deposited at a participating HPCL retail outlet or sent to HPCL Marketing Officer. You can also submit the form at the nearest DT Plus Center.
  • You will receive your welcome kit along with your DriveTrack Plus cards within 21 working days.
  • In case you need any help in filling up the application form you may call the Helpline number or contact the HPCL Marketing Officer.

What is the enrolment fee for the program?

There is an enrolment fee of Rs. 50/- per card. For example if you wish to enroll 5 vehicles the fee would be Rs. 250/-.

How long does it take me to become a DriveTrack Plus Member?

You will receive your DriveTrack Plus card along with membership kit within 21 days from the submission of the completed application form.

For how long is my membership valid?

DriveTrack Plus membership is valid for a period of 3 years from date of issuance. Active user cards will be auto renewed.

Where do I contact for assistance?

Our Customer Service Helpline works 24 hours a day and 7 days a week. Call the toll free Helpline number (1800-10-39811) for assistance/queries or other issues.

What happens when one of the vehicles I enrolled is no longer controlled by me?

You can simply stop using the fleet card assigned to the vehicle and call up the call centre to disable further transactions by hotlisting the card. You can also block the services of the card from your web account. If card is hotlisted, balance comes back to your CCMS account in 3-5 days.

Will I get a refund if I discontinue a vehicle or my membership mid-way?

No there is no refund if you discontinue membership midway or delete a vehicle midway. But you can transfer funds from a user card to your CCMS account from where the funds can be used by other cards issued to you.

Can I add vehicles Midway?

Yes, you can add vehicles midway by filling up the application form (along with vehicle details and fee of Rs. 50/- per card payable by cheque/DD) and send it to the HPCL Marketing Officer. You can also request and pay for cards online.

What are the types of vehicles for which I can be issued DriveTrack Plus cards ?

You apply for DriveTrack Plus card for a wide variety of vehicles viz. trucks, buses, trailers, LCVs, cars, taxis, jeeps, vans, etc.

Can an Individual become a DriveTrack Plus member?

Yes, individual vehicle owner (of the above category of vehicles) can become a member of DriveTrack Plus program.

DriveTrack Plus Cards

What is a DriveTrack Plus card?

DriveTrack Plus is a smart card given to the DriveTrack Plus member for each vehicle enrolled in the program. It carries an electronic purse which can be recharged and used for payments for purchase of fuels, lubes and various other services at the HPCL petrol pumps participating in the DriveTrack Plus program.

How many cards will I get?

You will be given one smart card (called user card) per vehicle enrolled and one fleet control card. For instance, if you enroll five vehicles under the program, you will be entitled for five DriveTrack Plus user cards and one fleet control card.
The fleet control card number can be used by the card member/fleet owner for transactions such as CCMS Recharge (by EFT / IMPS or through other cashless modes), CCMS balance enquiry, Rewards Points balance, etc. The control card comes with a PIN feature for secured transactions.
The user card can be used by your employee/driver for purchase of fuel and lubes at HPCL petrol pumps and a host of other transactions like Cheque Reload, CCMS Reload, Tracking, Card balance enquiry, Balance Transfer from card to CCMS account.

Is my DriveTrack Plus card Vehicle Specific or Company specific?

In order to provide you both flexibility and security we provide you with two types of cards – user card and control card. Your DriveTrack Plus user card is vehicle/user specific and each DriveTrack Plus user card is personalized with the vehicle number or card identifier printed on it. The control card is corporate specific for carrying out customer level transactions, e.g. CCMS Recharge in central account.

Can I use one card for more than one vehicle?

A vehicle specific DriveTrack Plus user card can be used only for fuelling the vehicle for which it has been issued. This is applicable for Fleet Customers and Customers with Attached Vehicles.

What should I do if I lose the card?

In case you lose your card or you are not able to locate the card, immediately call the toll free helpline number 1800-10-39811 to hotlist the card. The call centre will arrange for permanent/temporary hotlisting of card within 24 Hrs. You can also get the card blocked on website through your login.

What is hotlisting of a card?

Hot listing the card means blocking the card for any future transactions. Once a card is hotlisted no transactions can be done using that card. Hotlisting is of two types:
  • Temporary hotlisting: Card is hotlisted but can be reactivated later. This option can be used if you wish to bar your card from carrying out transactions for a limited period or if the card is misplaced and there is a possibility of finding it out. This card can be reactivated by sending a reactivation request in the prescribed format.
  • Permanent hotlisting: Card is permanently hotlisted and cannot be reactivated. If you wish to use the card again then you'll have to apply for a new card. This option should be used in case the card is stolen or lost.

Under what circumstances can a card be hotlisted?

The card can be hotlisted if:
  • The card has been lost, stolen, robbed or misplaced.
  • The card membership has been cancelled for some reason.
  • At the discretion of HPCL administrator/program manager.

How can I reactivate hotlisted cards?

A hotlisted card can be reactivated on receipt of a written request from the card member and this process is known as de-hotlisting. On acceptance of the request the hotlisted card can be de-hotlisted subject to the card not having been permanently hotlisted.

How much time it would take to de-hotlist the card?

If a request for reactivating a card has been accepted by HPCL, the reactivation would be done immediately / within 48 hours of request . However the card has to be updated at the EDC terminal at any participating HPCL petrol pump for getting it reactivated.

How will I get a replacement card once I lose the original card?

A replacement card can be issued to the card member after due verification and application for replacement card along with payment of replacement card fee which is Rs. 50 per card.

Is there any maximum limit on purchase of product in a particular day?

A DriveTrack Plus user card comes with preset limits as given below:
  • Maximum limit in value for each sale transaction.
  • Daily limit of Sales in value.
  • Maximum CCMS reload limit in value.
  • Monthly sale limit of in value.
Contact the HPCL Marketing Officer in your area or the call centre for changes in these limits as per your requirements.

CCMS

What is CCMS?

Central Cash Management System (CCMS) is a feature in fleet card program that allows a customer to centrally maintain funds in loyalty system which can be apportioned for reloading of individual cards. Thus in place of directly loading an individual card at a participating retail outlet, your employee holding the user card can transfer funds from your CCMS account maintained in the loyalty system.

Is there a CCMS account for every customer?

Yes, every member of DriveTrack Plus program has a CCMS account.

How are funds in CCMS managed?

When a CCMS Reload on a user card is done, the user card gets credited and the CCMS account of the customer gets depleted with the same amount. Only the cards issued to a customer can reload from his/her CCMS account.

How do I recharge my CCMS account?

You may recharge your CCMS account by:
  • NEFT/RTGS (through online banking or by visiting bank branch, for any customers other than ICICI Bank Account Holders) - Here the beneficiary account no. is HPCLXXXXXXXXXX, where XXXXXXXXXX is your Control Card No. IFSC Code to be used is ICIC0000104.
  • IMPS facility (Merchant Payment)
  • Bill Payment (ICICI Bank Current Account Holders using online banking)
  • I Sure Pay (Cheque Deposit at ICICI Bank Branches for ICICI Bank Account Holders).
  • NEFT (from ICICI Bank branch, for ICICI Bank Account Holders)
  • Paying Dealer by Cheque or any electronic mode (subject to availability at the outlet)
  • HDFC Bank and ICICI Bank Credit Pouches (for select customers approved by the banks)
  • Fuel Redemption
However, facility for Electronic funds payment for 'CCMS Recharge' is enabled on request.

What are the benefits of CCMS?

CCMS is a versatile solution for corporate and fleet operators whose fleets ply at multiple locations. CCMS provides you the facility of centrally recharging this account and making funds available to your cards at multiple locations. Moreover, using your web login, you can set specific limits on various cards for utilization of funds from CCMS account.

Funds in one of my card are lying unused. How do I use it?

Any idling funds can be transferred from user card to CCMS account. Just present this card at any of the participating outlet for balance transfer. The Transferred amount will be immediately available in your CCMS account for all cards. Or, you can transfer the fund logging into your web account.

How can I control use of CCMS by my employees?

The customer can restrict or allow a card to access the funds in CCMS account. You can also assign the value that will be available to a particular card.

Where can I view the balance in my CCMS account?

You can access the available balance and transaction details on website. You can also know balance by sending SMS. Balance can also be known by a transaction on EDC terminal.

Security

What are the security features in my DriveTrack Plus Fleet card?

Each DriveTrack Plus user card comes with a PIN, which only you or your driver/ employee will know. Only on entering of the correct PIN the user card can be operated. If anyone enters the wrong PIN 3 times in succession, the card gets blocked. The card can be unblocked either by logging a request on the helpline number or with the HPCL Marketing Officer in your area. You can also unblock your user card by logging into your web account or by sending an sms from your registered mobile no.

What is a PIN?

PIN is a Personal Identification Number used for authentication of the user card holder. PIN is keyed in at the time of transactions for security. PIN of your control card is sent to you separately in a secure PIN mailer.

I think that an unauthorized person has found my PIN. What should I do in this case?

You should change your card PIN immediately. The PIN of your card (user card a well as control card) can be changed at the DriveTrack Plus EDC terminal at any designated HPCL outlet. You should periodically change your PIN to maintain security.

How to unblock my blocked user card?

If wrong PIN is entered 3 times, your user card gets blocked. A request for card unblocking can be placed on toll free helpline or with the Marketing Officer. Once the unblocking request has been approved, the user card will have to carry out an 'unblocking transaction' at the EDC terminal at a participating HPCL retail outlet for unblocking the card.You can also unblock your user card by logging into your web account or by sending an sms from your registered mobile no.
The control card also has a PIN for use by the fleet owner.

In case I forget PIN of my DriveTrack Plus control card, what should I do?

The request for re issue of control card PIN is to be placed over the helpline. The control card PIN will be mailed to you. However, you can get it immediately by resetting the PIN on your web account and the new PIN will be sent to your registered mobile no.

EDC Terminal Transactions

What is an EDC terminal?

The EDC terminal is a card reading machine and a Point of Sale machine provided at HPCL petrol pumps participating in the DriveTrack Plus program. The EDC terminal is used to carry out various transactions using the cards.

What transactions can be done on the EDC terminal at a retail outlet?

Following transactions can be done at a retail outlet:
  • Purchase of Motor fuels/Lubes by Cash Sale or CCMS Sale
  • Cash Reload
  • CCMS Reload
  • CCMS Recharge with or without card
  • Fuel Redemption
  • Vehicle Tracking
  • Card balance enquiry
  • CCMS balance enquiry
  • Loyalty Rewards balance enquiry
  • Voiding an incorrect transaction
  • Changing card PIN
  • Updating the user card parameters
  • Balance Transfer from user card to CCMS a/c
and other transactions

Do I need to insert my cards in the EDC terminal for transactions?

Only the User card needs to be inserted in the terminal for transactions. For control card related transactions only the control card number and control PIN are required to be keyed on the EDC terminal.

I purchased fuel for Rs. 1000/- but by mistake the delivery boy made a swipe of Rs. 10,000/-. What should I do?

The transaction can be voided at the EDC terminal after which the money will be credited back to your card. After voiding the erroneous transaction, a new transaction can be carried out.

What is balance transfer?

Balance transfer refers to transfer of unused balance in any of your user cards to your CCMS account in DriveTrack Plus loyalty program.

Web Transaction

Why do I need a web account?

All the details of transactions carried out by your DriveTrack Plus cards are captured by our loyalty system and updated in the website. You can access these details any time of the day from the confines of your office or on the move using your web login. This helps you monitor and control the movements and transactions by each of your vehicles 24x7 from wherever you are.

How do I login into my web account?

Please use your web access login and password to login into your web account.

What information can I get from my web account?

Your web account carries details of all reload, purchase and all other transactions carried out by all your cards. It also has details of the CCMS Recharges, Drivestars earned and redeemed, vehicle tracking details, individual user card balances, user card spend limits, CCMS balance and other ready to use reports and statements.

What are card parameters?

Various limits on the card like sale limits, e-purse limit, CCMS Reload limit, services available on the card etc. are known as card parameters.

How do I set spend limits on a card?

You can set CCMS Reload/Sale Limit for your cards through your web account or by SMS. Parameters like Transaction Limit and Daily Sale Limit can be changed by you similarly. For changing monthly limit, please contact your HPCL Marketing Officer.

How do I view the CCMS reload limit set on individual cards?

Go to the ' view customer card' link and select the individual card to view the CCMS reload limit.

What is customer profile?

All the details like customer name, contact details, type of vehicles owned/attached, etc. provided by you in the application are entered into our back end and constitute the customer profile.

My address/contact details have changed. What should I do?

You can place request on call centre for changing the details in your customer profile.

Drivestars and Redemption

What are Drivestars?

On every transaction you do using your DriveTrack Plus card you earn reward points. These reward points are called Drivestars. The Drivestars you earn are accumulated collectively under your corporate account/customer Id.

How can I know my Drivestars balance?

The balance can be checked from the helpline or seen online on the DriveTrack Plus website or by a transaction done on EDC terminal or by sending an sms from your registered mobile number.

What is the process to redeem the Drivestars I earn?

The Drivestars can be redeemed in the following ways:
  • Call Center: To redeem your Drivestars for all the vehicles in your fleet, just call the customer service number and place a request for redemption of Drivestars you are willing to redeem.
  • DriveTrack Plus website: Just login to your web-account and submit an online redemption request.
  • SMS: You can send an SMS requesting for redemption.
  • EDC Terminal: You can redeem your Drivestars on EDC terminal as well.

How do I receive my reward?

You can use your Drivestars to redeem for fuel or for gift items. If you redeem for fuel, you will receive credit of the equivalent amount in your CCMS account. If you redeem for gift items, you will receive the selected gift item in 21 working days.

Where can I use my Drivestars?

You can use your Drivestars to redeem for fuel or for gift items. If you redeem for fuel, you will receive credit of the equivalent amount in your CCMS account. If you redeem for gift items, you will receive the selected gift item in 21 working days.

Can my driver redeem Drivestars?

No. Only the fleet owner will have control to redeem Drivestars. All the Loyalty points of his fleet will be credited to his central account and he can redeem the points whenever he wants by a request on the helpline or on the website.

Vehicle Tracking

What is vehicle tracking?

DriveTrack Plus offers you a unique feature of finding out the whereabouts of your vehicle at anytime, anywhere in the country on a near real time basis. This feature is known as vehicle tracking.

How do I track my vehicles?

Your driver has to carry out a 'Tracking transaction' on the EDC terminal at any HPCL designated outlet and enter his PIN Number. This is regardless of whether he does any other transaction or not. The information of the vehicle location is captured and is incorporated in the system on real time basis and you can access this information using your web access to drivetrackplus.com or on the call centre. The information provided includes vehicle number, date and time of card punching and HPCL outlet address.

Can I get the information of tracking through the call center?

Yes, you can get the tracking information through the call center. The fleet owner has to identify himself first and after successful verification of identity, the tracking information will be provided by the call center.

MIS

Do I get any report/MIS of the transactions?

DriveTrack Plus fleet management program equips you with useful MIS reports, which give multi dimensional details of your fleet operation. These reports help you control your fleet better and reduce its operating expenditure. These reports can also be downloaded from our website.

How do I access the information about fuel purchased by my fleet?

Use your login id and password to access to details of transactions on the website.
You can access the information of fuel purchases by your fleet through your web account.

What information do these reports provide?

The drive tack program gives total control over your Fleet through vehicle-wise as well as overall fleet-wise MIS reports. The reports will show:
  • Account number
  • Odometer reading
  • Quantity
  • Transaction amount
  • Vehicle Number
  • Fuel type
  • Transaction date and type
  • Balance of Drivestars in your account
  • Central Cash Management System (CCMS) account balance
  • Balance amount in user cards
  • Drivestars earned
  • Drivestars redeemed
Consolidated all vehicle MIS report shows CCMS balance, total spends, Drivestars earned and Drivestars balance. You can also download the MIS from website.