What is DriveTrack Plus?
DriveTrack Plus is a powerful prepaid loyalty card offered by HPCL. It offers fleet
owners / corporates an unbeatable combination of convenience in payment, security,
control over transactions, vehicle tracking and generous reward points.
How do I become a member of the DriveTrack Plus program?
The application form for enrolling is available at designated HPCL petrol pumps,
our Regional Offices or HPCL Marketing Officer.
Fill the form completely and clearly with all the relevant details.
The completed application form along with the enrolment fees can be deposited at
a participating HPCL retail outlet or sent to HPCL Marketing Officer.
You will receive your welcome kit along with your DriveTrack Plus cards within 21
In case you need any help in filling up the application form you may call the Helpline
number or contact the HPCL Marketing Officer.
What is the enrolment fee for the program?
There is an enrolment fee of Rs. 50/- per card. For example if you wish to enroll
5 vehicles the fee would be Rs. 250/-.
How long does it take me to become a DriveTrack Plus Member?
You will receive your DriveTrack Plus card along with membership kit within 21 days
from the submission of the completed application form.
For how long is my membership valid?
DriveTrack Plus membership is valid for a period of 3 years from date of issuance.
Where do I contact for assistance?
Our Customer Service Helpline works 24 hours a day and 7 days a week. Call the toll
free Helpline number (1800-26-71267) for assistance/queries or other issues.
What happens when one of the vehicles I enrolled is no longer controlled by me?
You can simply stop using the fleet card assigned to the vehicle and call up the
call centre to disable further transactions by hotlisting the card. However before
placing a card blocking request please ensure that there is no unused card balance
on that particular DriveTrack Plus Card. You can use up the balance by purchase
transactions equal to the value of unused balance or transfer balance from that
particular DriveTrack Plus card to you CCMS account.
Will I get a refund if I discontinue a vehicle or my membership mid-way?
No there is no refund if you discontinue membership midway or delete a vehicle midway.
But you can transfer funds from a user card to your CCMS account from where the
funds can be used by other cards issued to you.
Can I add vehicles Midway?
Yes, you can add vehicles midway by filling up the application form (along with
vehicle details and fee of Rs. 50/- per card payable by cheque/DD) and send it to
the HPCL Marketing Officer.
What are the types of vehicles for which I can be issued DriveTrack Plus cards ?
You apply for DriveTrack Plus card for a wide variety of vehicles viz. trucks, buses,
trailers, LCVs, cars, taxis, jeeps, vans, etc.
Can an Individual become a DriveTrack Plus member?
Yes, individual vehicle owner (of the above category of vehicles) can become a member
of DriveTrack Plus program.
What is a DriveTrack Plus card?
DriveTrack Plus is a smart card given to the DriveTrack Plus member for each vehicle
enrolled in the program. It carries an electronic purse which can be recharged and
used for payments for purchase of fuels, lubes and various other services at the
HPCL petrol pumps participating in the DriveTrack Plus program.
How many cards will I get?
You will be given one smart card (called user card) per vehicle enrolled and one
fleet control card. For instance, if you enroll five vehicles under the program,
you will be entitled for five DriveTrack Plus user cards and one fleet control card.
The fleet control card number can be used by the card member/fleet owner for transactions
such as CCMS Recharge (by cash), CCMS balance enquiry, Rewards points balance, etc.
The control card comes with a PIN feature for secure transactions. The user card
can be used by your employee/driver for purchase of fuel and lubes at HPCL petrol
pumps and a host of other transactions like Cash Reload, CCMS Reload, Tracking,
Card balance enquiry, Balance transfer from card to CCMS account.
Is my DriveTrack Plus card Vehicle Specific or Company specific?
In order to provide you both flexibility and security we provide you with two types
of cards – user card and control card.
Your DriveTrack Plus user card is vehicle specific and each DriveTrack Plus user
card is personalized with the vehicle number printed on it.
The control card is corporate specific for carrying out customer level transactions,
e.g. CCMS Recharge in central account.
Can I use one card for more than one vehicle?
No, a vehicle specific DriveTrack Plus user card can be used only for fuelling the
vehicle for which it has been issued.
What should I do if I lose the card?
In case you lose your card or you are not able to locate the card, immediately call
the toll free helpline number 1800-26-71267 to hotlist the card. The call centre will
arrange for permanent/temporary hotlisting of card within 24 Hrs.
What is hotlisting of a card?
Under what circumstances can a card be hotlisted?
How can I reactivate hotlisted cards?
A hotlisted card can be reactivated on receipt of a written request from the card
member and this process is known as de-hotlisting. On acceptance of the request
the hotlisted card can be de-hotlisted subject to the card not having been permanently
How much time it would take to de-hotlist the card?
If a request for reactivating a card has been accepted by HPCL, the reactivation
would be done immediately / within 48 hours of request . However the card has to
be updated at the EDC terminal at any participating HPCL petrol pump for getting
How will I get a replacement card once I lose the original card?
A replacement card can be issued to the card member after due verification and application
for replacement card alongwith payment of replacement card fee which is Rs. 50 per
Is there any maximum limit on purchase of product in a particular day?
What is CCMS?
Central Cash Management System (CCMS) is a feature in fleet card program that allows
a customer to centrally maintain funds in loyalty system which can be apportioned
for reloading of individual cards. Thus in place of directly loading an individual
card against cash payment at a participating retail outlet, your employee holding
the user card can transfer funds from your CCMS account maintained in the loyalty
Is there a CCMS account for every customer?
Yes, every member of DriveTrack Plus program has a CCMS account.
How are funds in CCMS managed?
When a CCMS Reload on a user card is done, the user card gets credited and the CCMS
account of the customer gets depleted with the same amount. Only the cards issued
to a customer can reload from his/her CCMS account.
How do I recharge my CCMS account?
What are the benefits of CCMS?
CCMS is a versatile solution for corporate and fleet operators whose fleets ply
at multiple locations. CCMS provides you the facility of centrally recharging this
account and making funds available to your cards at multiple locations. Moreover,
using your web login, you can set specific limits on various cards for utilization
of funds from CCMS account.
Funds in one of my card are lying unused. How do I use it?
Any idling funds can be transferred from user card to CCMS account. Just present
this card at any of the participating outlet for balance transfer. The Transferred
amount will be immediately available in your CCMS account for all cards.
How can I control use of CCMS by my employees?
The customer can restrict or allow a card to access the funds in CCMS account. You
can also assign the value that will be available to a particular card.
Where can I view the balance in my CCMS account?
You can access the available balance and transaction details on website.
What are the security features in my DriveTrack Plus Fleet card?
Each DriveTrack Plus user card comes with a PIN, which only you or your driver/
employee will know. Only on entering of the correct PIN the user card can be operated.
If anyone enters the wrong PIN 3 times in succession, the card gets blocked. The
card can be unblocked either by logging a request on the helpline number or with
the HPCL Marketing Officer in your area.
The control card also has a PIN for use by the fleet owner.
What is a PIN?
PIN is a Personal Identification Number used for authentication of the user card
holder. PIN is keyed in at the time of transactions for security. PIN of your control
card is sent to you separately in a secure PIN mailer.
I think that an unauthorized person has found my PIN. What should I do in this case?
You should change your card PIN immediately. The PIN of your card (user card a well
as control card) can be changed at the DriveTrack Plus EDC terminal at any designated
HPCL outlet. You should periodically change your PIN to maintain security.
How to unblock my blocked user card?
If wrong PIN is entered 3 times, your user card gets blocked. A request for card
unblocking can be placed on toll free helpline or with the Marketing Officer. Once
the unblocking request has been approved, the user card will have to carry out an
'unblocking transaction' at the EDC terminal at a participating HPCL retail outlet
for unblocking the card.
In case I forget PIN of my DriveTrack Plus control card, what should I do?
The request for re issue of control card PIN is to be placed over the helpline.
The control card PIN will be mailed to you.
EDC Terminal Transactions
What is an EDC terminal?
The EDC terminal is a card reading machine and a Point of Sale machine provided
at HPCL petrol pumps participating in the DriveTrack Plus program. The EDC terminal
is used to carry out various transactions using the cards.
What transactions can be done on the EDC terminal at a retail outlet?
Do I need to insert my cards in the EDC terminal for transactions?
Only the User card needs to be inserted in the terminal for transactions. For control
card related transactions only the control card number and control PIN are required
to be keyed on the EDC terminal.
I purchased fuel for Rs. 1000/- but by mistake the delivery boy made a swipe of
Rs. 10,000/-. What should I do?
The transaction can be voided at the EDC terminal after which the money will be
credited back to your card. After voiding the erroneous transaction, a new transaction
can be carried out.
What is balance transfer?
Balance transfer refers to transfer of unused balance in any of your user cards
to your CCMS account in DriveTrack Plus loyalty program.
Why do I need a web account?
All the details of transactions carried out by your DriveTrack Plus cards are captured
by our loyalty system and updated in the website. You can access these details any
time of the day from the confines of your office or on the move using your web login.
This helps you monitor the movements and transactions by each of your vehicles 24x7
from wherever you are.
How do I login into my web account?
Please use your web access login and password to login into your web account.
What information can I get from my web account?
Your web account carries details of all reload, purchase and other transactions
carried out by all your cards. It also has details of the CCMS recharge, Drivestars
earned and redeemed, vehicle tracking details, individual user card balances, user
card spend limits, CCMS balance and other ready to use reports.
What are card parameters?
Various limits on the card like sale limits, e-purse limit, CCMS Reload limit, services
available on the card etc. are known as card parameters.
How do I set spend limits on a card?
Call the call centre or contact the HPCL Marketing Officer to place a request for
change in the spend limits on your user card(s).
How do I view the CCMS reload limit set on individual cards?
Go to the ‘ view customer card’ link and select the individual card to view the
CCMS reload limit.
What is customer profile?
All the details like customer name, contact details, type of vehicles owned/attached,
etc. provided by you in the application are entered into our backend and constitute
the customer profile.
My address/contact details have changed. What should I do?
You can place request on call centre for changing the details in your customer profile.
Drivestars and Redemption
What are Drivestars?
On every transaction you do using your DriveTrack Plus card you earn reward points.
These reward points are called Drivestars. The Drivestars you earn are accumulated
collectively under your corporate account/customer Id.
How can I know my Drivestars balance?
The balance can be checked from the helpline or seen online on the DriveTrack Plus
What is the process to redeem the Drivestars I earn?
How do I receive my reward?
When you redeem, rupee value equal to your Drivestars is credited to your CCMS account
from where it can be used by your user cards by carrying out CCMS Reload transactions.
Can my driver redeem Drivestars?
No. Only the fleet owner will have control to redeem Drivestars. All the Loyalty
points of his fleet will be credited to his central account and he can redeem the
points whenever he wants by a request on the helpline or on the website.
What is vehicle tracking?
DriveTrack Plus offers you a unique feature of finding out the whereabouts of your
vehicle at anytime, anywhere in the country on a near real time basis. This feature
is known as vehicle tracking.
How do I track my vehicles?
Your driver has to carry out a ‘Tracking transaction’ on the EDC terminal at any
HPCL designated outlet and enter his PIN Number. This is regardless of whether he
does any other transaction or not. The information of the vehicle location is captured
and is incorporated in the system on real time basis and you can access this information
using your web access to drivetrackplus.com or on the call centre. The information
provided includes vehicle number, date and time of card punching and HPCL outlet
Can I get the information of tracking through the call center?
Yes, you can get the tracking information through the call center. The fleet owner
has to identify himself first and after successful verification of identity, the
tracking information will be provided by the call center.
Do I get any report/MIS of the transactions?
DriveTrack Plus fleet management program equips you with useful MIS reports, which
give multi dimensional details of your fleet operation. These reports help you control
your fleet better and reduce its operating expenditure. These reports can also be
downloaded from our website.
How do I access the information about fuel purchased by my fleet?
Use your login id and password to access to details of transactions on the website.
You can access the information of fuel purchases by your fleet through your web
What information do these reports provide?